Service Delivery Policy

This Service Delivery Policy explains how Jobonn delivers its recruitment, staffing, HR, career, training, and other related services through the Jobonn website, mobile application, and other authorized communication channels.

Jobonn ("Jobonn", "we", "us", or "our") provides digital and recruitment-related services to businesses, employers, candidates, and other users through its platform.

1. About Our Services

Jobonn provides a digital platform and related services that may connect businesses and employers with individuals seeking employment opportunities.

Depending on the service selected, Jobonn's services may include:

  • Job posting and vacancy management
  • Candidate discovery and profile access
  • Recruitment and staffing assistance
  • Candidate matching and communication
  • Resume-related services
  • Career advisory and counseling
  • Training and development services
  • Premium profile or featured listing services
  • HR-related services
  • Other recruitment, employment, or career-related services offered through the Jobonn platform

The specific services available to a customer will depend on the service selected, the applicable plan, and the information provided during the service or onboarding process.

2. Service Activation

A Jobonn service becomes active when the applicable registration, onboarding, payment, verification, or other required process has been successfully completed.

For paid services, service activation may occur after:

  • Successful payment confirmation;
  • Required business or user information has been submitted;
  • Required documents or information have been verified, where applicable; and
  • Any other requirements applicable to the selected service have been completed.

Jobonn may contact the customer if additional information or clarification is required before the service can be activated or delivered.

Registration of an account does not automatically mean that every available Jobonn service has been purchased or activated.

3. Service Delivery Method

Jobonn primarily provides its services digitally.

Depending on the service, delivery may take place through:

  • The Jobonn website;
  • The Jobonn mobile application;
  • Customer or employer dashboards;
  • Job listings and candidate profiles;
  • Email;
  • Telephone;
  • WhatsApp or other permitted communication channels;
  • Online consultations or training sessions; and
  • Other digital or communication channels used by Jobonn.

No physical shipment is generally required for Jobonn's recruitment, career, HR, or other digital services unless a specific service expressly states otherwise.

4. Job Posting and Requirements

Businesses and employers are responsible for providing accurate, complete, and up-to-date information regarding their vacancies and recruitment requirements.

This may include:

  • Job title;
  • Job description and responsibilities;
  • Required qualifications;
  • Required experience;
  • Skills and competencies;
  • Job location;
  • Salary or compensation information;
  • Employment type;
  • Number of vacancies; and
  • Other relevant requirements.

Jobonn may request clarification or additional information before publishing or processing a job requirement.

Jobonn may refuse, suspend, modify, or remove a job listing where it reasonably believes that the listing is inaccurate, misleading, unlawful, discriminatory, fraudulent, or otherwise violates applicable laws, regulations, or Jobonn policies.

5. Candidate Matching and Recruitment Services

Jobonn may facilitate connections between businesses and potential candidates based on available information, job requirements, candidate profiles, preferences, availability, and other relevant factors.

Candidate availability, interest, qualifications, suitability, and response times may vary depending on the position and prevailing market conditions.

Jobonn does not guarantee:

  • A specific number of candidates;
  • Candidate availability;
  • Candidate responses;
  • Interview calls;
  • Candidate selection;
  • Successful placement;
  • Hiring;
  • Employment duration; or
  • Any particular employment outcome.

The final decision regarding candidate interviews, selection, employment, compensation, and other employment terms remains with the employer and/or the relevant parties.

6. Service Timeline

Service timelines may vary depending on the type of service purchased and the requirements associated with that service.

Where applicable, Jobonn may communicate an estimated processing or delivery timeframe to the customer.

Actual timelines may be affected by factors including:

  • Nature and complexity of the position or service;
  • Candidate availability;
  • Business requirements;
  • Number of vacancies;
  • Information or documents provided by the customer;
  • Customer response time;
  • Candidate response time;
  • Verification requirements;
  • Third-party services; and
  • Other circumstances beyond Jobonn's reasonable control.

Any timeframe communicated by Jobonn should be considered an estimated timeframe unless Jobonn expressly confirms a specific guaranteed delivery date in writing.

7. Service Completion

A service may be considered delivered, initiated, or completed when Jobonn has performed the applicable service or made the relevant service, information, feature, or deliverable available to the customer.

Depending on the service purchased, completion may include:

  • Publishing or activating a job posting;
  • Making a candidate profile or candidate information available;
  • Providing recruitment or staffing assistance;
  • Completing a recruitment-related request;
  • Conducting a career advisory or counseling session;
  • Delivering a resume-related service;
  • Conducting or providing a training or development service;
  • Activating a premium profile, featured listing, or subscription feature; or
  • Providing another agreed service or deliverable.

Once a service has been initiated, delivered, accessed, or completed, it may become non-refundable in accordance with Jobonn's applicable Refund & Cancellation Policy.

8. Communication

Jobonn may communicate with businesses, employers, candidates, or other customers through available communication channels, including:

  • Email;
  • Telephone;
  • WhatsApp;
  • In-app communication;
  • Website notifications; or
  • Other appropriate communication channels.

Communication may relate to service activation, job requirements, candidate information, verification, payments, service updates, or other matters related to the customer's use of Jobonn services.

Customers are expected to provide accurate contact information and remain reasonably reachable where their response is required for service delivery.

Delays caused by incorrect contact information, failure to respond, or failure to provide requested information may affect the service timeline.

9. Customer and Employer Responsibilities

Customers and employers are responsible for:

  • Providing accurate and complete information;
  • Providing required documents or information within a reasonable timeframe;
  • Reviewing job postings and service information;
  • Reviewing candidate profiles and information;
  • Conducting appropriate interviews and assessments;
  • Making final hiring and employment decisions;
  • Providing accurate compensation and employment information;
  • Complying with applicable employment laws and regulations; and
  • Using Jobonn services in accordance with applicable laws and Jobonn's policies.

Jobonn is not responsible for employment decisions made by an employer or candidate.

Jobonn does not independently determine whether a candidate is ultimately suitable for employment and does not make employment decisions on behalf of an employer.

10. Changes, Cancellation, and Refunds

Customers should inform Jobonn as soon as reasonably possible if a vacancy or service requirement is:

  • Filled;
  • Cancelled;
  • Changed;
  • Put on hold; or
  • No longer required.

Cancellation of a service does not automatically result in a refund.

Any cancellation or refund relating to a paid service will be governed by Jobonn's applicable Refund & Cancellation Policy.

Services that have already been initiated, delivered, accessed, scheduled, or completed may not be eligible for a refund, subject to the terms of the applicable Refund & Cancellation Policy and applicable law.

11. Service Availability

Jobonn aims to keep its website, application, and services available and functional.

However, temporary interruptions or delays may occur due to:

  • Scheduled maintenance;
  • Technical problems;
  • Internet or network failures;
  • Third-party service interruptions;
  • Payment gateway or communication service issues;
  • Server or infrastructure problems;
  • Security-related measures;
  • Force majeure events; or
  • Other circumstances beyond Jobonn's reasonable control.

Jobonn will make reasonable efforts to restore affected services when reasonably possible.

12. No Guarantee of Employment

Jobonn provides recruitment, staffing, career, and related services but does not guarantee employment or a particular recruitment outcome.

Payment for a Jobonn service does not guarantee:

  • Employment;
  • Candidate selection;
  • Interview opportunities;
  • A job offer;
  • A specific salary;
  • A specific number of candidates;
  • Successful placement; or
  • Any particular business or career result.

Employment decisions remain with the relevant employer and candidate.

13. Third-Party Services

Certain Jobonn services may depend on third-party platforms, communication services, payment gateways, hosting providers, app stores, or other external services.

Jobonn is not responsible for delays or interruptions caused solely by third-party services that are outside Jobonn's reasonable control.

Where appropriate, Jobonn may take reasonable steps to assist customers in resolving service-related issues involving third-party services.

14. Policy Relationship

This Service Delivery Policy should be read together with Jobonn's:

  • Terms & Conditions;
  • Privacy Policy; and
  • Refund & Cancellation Policy.

If a specific service agreement or written service confirmation contains service-specific delivery terms, those terms may apply to that particular service to the extent permitted by applicable law.

15. Changes to This Service Delivery Policy

Jobonn reserves the right to modify or update this Service Delivery Policy from time to time.

Any updated version will be published on the Jobonn website or mobile application with a revised "Last Updated" date.

Users are encouraged to review this policy periodically to remain informed about how Jobonn delivers its services.

Continued use of Jobonn's services after an updated policy has been published constitutes acknowledgment of the updated policy, subject to applicable law.

16. Contact Us

If you have questions regarding service delivery, job postings, recruitment services, or any other Jobonn service, please contact us using the details below:

Jobonn

Website: www.jobonn.in

Email: jobonnindia@gmail.com

Phone: +91-9783345111

Jobonn Karo. Job Pao.

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